UHC

UHC Chat is primary support

TIOPA’s Role with UHC

What TIOPA can do, what we can’t, and where to go for contract and network questions.

Open UHCprovider.com Chat steps
Critical: Direct Contract Relationship

Per UHC policy: questions about UHC contracts, effective dates, fee schedules, claims, network status, and WellMed must go directly through UHC – not TIOPA.

UnitedHealthcare contracts directly with providers. TIOPA is delegated for credentialing and ongoing monitoring and does not have access to UHC contracts or effective dates.

TIOPA’s Relationship with UHC
Delegated credential verification
TIOPA verifies credentials and supports ongoing monitoring.
No access to contracts or effective dates
UHC controls contracts, fee schedules, and effective date assignment.
WellMed contracting is not through TIOPA
Enroll/contract using UHC/WellMed resources directly.
Important links Contracting steps
24/7 Chat Support
Primary path for contracts + network questions.
How to Access
Required
1
Visit UHCprovider.com
Sign in with One Healthcare ID if prompted.
2
Click Sign In (top right)
3
Click Chat with Support
Open UHCprovider.com What chat supports
If DocuSign doesn’t arrive within the expected window, use UHC chat to request status.
How to Contract with UHC (After Opt-In)
Step 1
Credentialing

TIOPA submits your application on rosters to UHC.

Step 2
Wait for DocuSign

Expect a DocuSign contract via email within 60-90 business days.

Important: If you don’t receive it, contact UHC via chat.
Step 3
Sign Contract

Complete and sign the DocuSign contract when received.

For contract status, effective dates, or fee schedules
Use UHC “Chat with Support” (TIOPA cannot view these items).
Go to UHCprovider.com
What the 24/7 Chat Can Help With
UHC requires providers to use “Chat with Support” as the primary method for contract + network help.
UHC contract questions
Effective dates
Network questions & status
Fee schedule requests
Claims & billing
WellMed contracting & enrollment
Provider/contract load status
Prior auth & eligibility
Demographic Updates
1
Submit to TIOPA

Submit changes via TIOPA Provider Resources (addresses, phone, TIN, etc.).

2
Update CAQH

Update your CAQH profile to match TIOPA submissions.

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