UHC

UHC Chat is primary support

TIOPA’s Role with UHC

What TIOPA can do, what we can’t, and where to go for contract and network questions.

launch Open UHCprovider.com chat_bubble Chat steps
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Critical: Direct Contract Relationship

Per UHC policy: questions about UHC contracts, effective dates, fee schedules, claims, network status, and WellMed must go directly through UHC — not TIOPA.

UnitedHealthcare contracts directly with providers. TIOPA is delegated for credentialing and ongoing monitoring and does not have access to UHC contracts or effective dates.

badge TIOPA’s Relationship with UHC
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Delegated credential verification
TIOPA verifies credentials and supports ongoing monitoring.
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No access to contracts or effective dates
UHC controls contracts, fee schedules, and effective date assignment.
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WellMed contracting is not through TIOPA
Enroll/contract using UHC/WellMed resources directly.
link Important links assignment_turned_in Contracting steps
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24/7 Chat Support
Primary path for contracts + network questions.
How to Access
Required
1
Visit UHCprovider.com
Sign in with One Healthcare ID if prompted.
2
Click Sign In (top right)
3
Click Chat with Support
launch Open UHCprovider.com help What chat supports
If DocuSign doesn’t arrive within the expected window, use UHC chat to request status.
assignment_turned_in How to Contract with UHC (After Opt-In)
Step 1 verified_user
Credentialing

TIOPA submits your application on rosters to UHC.

Step 2 schedule
Wait for DocuSign

Expect a DocuSign contract via email within 60–90 business days.

Important: If you don’t receive it, contact UHC via chat.
Step 3 edit_document
Sign Contract

Complete and sign the DocuSign contract when received.

For contract status, effective dates, or fee schedules
Use UHC “Chat with Support” (TIOPA cannot view these items).
launch Go to UHCprovider.com
chat_bubble What the 24/7 Chat Can Help With
UHC requires providers to use “Chat with Support” as the primary method for contract + network help.
contract UHC contract questions
event Effective dates
hub Network questions & status
payments Fee schedule requests
receipt_long Claims & billing
local_hospital WellMed contracting & enrollment
group_add Provider/contract load status
approval Prior auth & eligibility
update Demographic Updates
1
Submit to TIOPA

Submit changes via TIOPA Provider Resources (addresses, phone, TIN, etc.).

2
Update CAQH

Update your CAQH profile to match TIOPA submissions.

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