TIOPA’s Role with UHC
Understanding the contracting relationship and how to get support
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Provider Guide
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Critical: Direct Contract Relationship
TIOPA Does NOT Hold the Contract With UHC. United Healthcare contracts directly with providers, NOT through TIOPA, per UHC policies.
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TIOPA’s Relationship with UHC
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TIOPA is delegated for credential verification and ongoing monitoring per regulatory guidelines.
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TIOPA has NO Control over obtaining UHC effective dates.
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TIOPA is NOT involved in WellMed contracting (enroll via UHC).
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24/7 Chat Support Available
Use this for ALL UHC questions and contract inquiries
How to Access Support:
- Visit UHCprovider.com open_in_new
- Click Sign In (top right)
- Click Chat with Support
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How to Contract with UHC (After Opt-In)
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Credentialing
TIOPA submits your application on the rosters to UHC
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Wait for DocuSign
You will receive a DocuSign contract via email within 60-90 business days after your application was sent
Important: It’s your responsibility to reach out to UHC if you don’t receive it
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Sign Contract
Complete and sign the DocuSign contract when received. Create/use One Healthcare ID as needed
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For Contract Status or Questions – Use the 24/7 Chat Feature
You MUST contact UHC directly for any contract-related inquiries.
How to Access 24/7 Chat Support:
- Go to UHCprovider.com open_in_new
- Click Sign In in the top right corner
- Once signed in, click the Chat with Support button
- Ask about your contract status, DocuSign timeline, or any questions
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What the 24/7 Chat Can Help With
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UHC contract questions
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Network questions & availability
payments
Fee schedule requests
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Provider/contract load status
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WellMed contracting & enrollment
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Portal, claims, prior auth, eligibility
Access the 24/7 Chat Now
launch Go to UHCprovider.comSign in, then click “Chat with Support” button
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Email Alternative: Network Help at
networkhelp@uhc.com
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Demographic Updates
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Submit to TIOPA
Submit changes via TIOPA Provider Resources (addresses, phone, TIN, etc.)
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Update CAQH
Update your CAQH profile to match TIOPA submissions
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